Documentation / Desktop / Upload files Cameras

Scan a document

Open the scanner

You'll see a welcome screen. Click Start Scanning and allow camera access when the browser asks.

Welcome
Welcome screen with the DocuGuest logo and a Start Scanning button

The scanning interface

Scanner
Scanner with a live camera preview, an ID card under the camera, MRZ chevron guides at the bottom, document type tabs (Auto, ID Card, Passport, QR), an autofocus button, a blue Scan button and an upload icon. A scan history panel sits to the right
  1. Place the document under the camera, MRZ side up.
  2. Align the MRZ with the chevron lines at the bottom.
  3. Click Scan.

The data appears in the scan history on the right.

Tabs

Bottom-right of the camera: Auto / ID Card / Passport / QR. Leave on Auto. Force a type only if a document isn't being detected.

Buttons

  • Autofocus (left of Scan): refocus the camera.
  • Scan (centre): capture and read.
  • Upload (right): switch to file upload mode.

The result

Click any thumbnail in the scan history to open the result. The captured image is shown on the left and the extracted document fields on the right (type, number, country, dates, name, nationality, address). Click Close when you're done, or Report if something looks wrong, see Report an error below.

Scan result
Scan result modal showing the captured image of an ID card on the left and a structured list of extracted fields on the right (Type, Number, Support Number, Country, Expiry date, Issue date, Personal section with name and nationality). Bottom: Report link and Close button

Report an error

If a scan returns wrong data or fails to detect the document at all, click Report. The form opens automatically when a scan errors out.

Report an error
Failed scan view with a red banner reading "Error: Could not extract valid MRZ or QR data from image". Below: a Report Error form with a "Data to be sent" notice (image and OCR text), a collapsible "Preview OCR Text" toggle, a free-text feedback area, and Cancel / Submit buttons

The report sends the captured image and the raw OCR text so the team can see exactly what the scanner saw. You can add a short note describing what went wrong (misread fields, document not recognised, image quality issue, etc.). Click Submit to send.

Reports help us improve detection over time. They're especially useful for unusual document layouts or edge cases that aren't yet handled well.

If a document isn't detected

  • Make sure the MRZ is sharp and well-lit.
  • Force the document type from the tabs (switch from Auto to ID Card or Passport).
  • Press autofocus and adjust distance if the live preview is blurry.

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