Documentation / Mobile / NFC Reader Settings

Document scanner

Reads passports, ID cards and MiDNI QR codes with the phone camera. Use this for any document that doesn't have an NFC chip, or when the chip can't be read.

How to scan

  1. From the home screen, tap Scan Document. To scan into a room, tap the room in Bookings instead.
  2. Rotate the phone to landscape for passports and ID cards (see below).
  3. Frame the document so the relevant zone is clearly visible:
    • Passport / ID card: the MRZ, the block of <<< chevron text at the bottom.
    • MiDNI: the QR code on the customer's screen.
  4. Hold the phone steady. The app captures the image automatically when it has a clear read.

Rotate to landscape

Hold the phone sideways when scanning passports and ID cards. The MRZ is a long, narrow strip; turning the phone landscape lets the camera fit the whole strip across the frame at higher resolution, which makes the OCR much faster and more reliable. Scanning in portrait works, but tends to be slow and miss reads.

Phone held sideways with the camera open, an ID card lying on a desk filling most of the frame and the MRZ at the bottom clearly readable. Caption overlay: "Scanning for documents..."

Recommended. Phone in landscape, document filling the frame.

Phone held upright with the camera open. The same ID card is visible but only fills the middle third of the screen, with empty desk above and below. Caption overlay: "Scanning for documents..."

Portrait works but the document is small in the frame, so it's slower and less reliable.

Result

The extracted data appears on screen. Send it to your integration with Send, or start over with New scan.

Scan result screen with extracted document fields (document type, country, number, dates, name, nationality, address) and two buttons: Send and New scan

MiDNI

Ask the guest to open the MiDNI app and show the QR code, then point the camera at their screen. There's no need to turn the phone sideways for a QR code.

Camera open in portrait over a phone lying on a desk, its screen showing a large MiDNI QR code. Caption overlay: "Scanning for documents..."

The QR code carries more than the MRZ: besides the document data, it has the address, place of birth and the parents' names.

Scan result from a MiDNI QR code: document type, country, number, support number, expiry, name, nationality, date of birth, gender, address, city, region, zip code, place of birth and parents' names, with the Send and New scan buttons

Where the MRZ is

  • Passport: bottom of the data page (the page with the photo).
  • ID card: back of the card.

If it won't focus

  • Improve the lighting.
  • Hold the phone parallel to the document.
  • Clean the camera lens.

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